{"tool":"get_job","result":{"requisitionId":"583","client":"MVT Holdings","title":"Senior Technical Support Analyst","description":"Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!
Job Summary
The Senior Technical Support Analyst will be responsible for providing support to a wide variety of customer
types and situations. Progressive levels of responsibility within the role will necessitate a more proactive
approach to prevent future issues and fostering customer education.
Responsibilities:
Represent the technical support team in cross-functional meetings and projects.
• Handle the most complex and critical technical issues.
• Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
• Act as a subject matter expert for specialized technical areas within the organization.
• Develop and implement advanced troubleshooting techniques and solutions.
• Conduct training sessions and workshops for technical support teams and end-users.
• Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
• Continuously evaluate and recommend new technologies and solutions to improve efficiency
and effectiveness.
• Works with IT leadership to run the Change Management System
Qualifications:
• Associate's Degree in IT related field (Preferred).
• Seven or more years (7+) of relevant experience (Required). An equivalent combination of
education and experience will also be considered.
• Basic certifications (Preferred) - A+, CCNA, Network+.
• Strong understanding of ITIL framework.
Job Benefits: - 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions: - Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
\"Where family, careers, and success come together!\"
Company: MVT Services
Employement Type: Full-Time
Salary: $19.50 hr
Department: Information Technology
Benefits: 401(k)
Req ID: 583","department":"Information Technology","departmentId":"69bd776bfc3a60004a06f29b","employmentType":[{"value":"Full Time"}],"datePosted":"2026-04-24T18:00:00.873Z","applyUrl":null,"attributes":["MVT Services"],"recruiterAssigned":[""],"address":[{"city":"El Paso","state":"TX","country":"USA","zipCode":79907,"address1":"","location":{"type":"Point","coordinates":["",""]}}],"city":"El Paso","state":"TX","zipCode":"79907","country":"USA","brandId":2101080,"createdAt":"2026-04-24T18:00:00.873Z","updatedAt":"2026-04-24T18:00:00.873Z"},"summary":"Job details for Senior Technical Support Analyst"}