Position title
Collections Supervisor

Job Title: Collections Supervisor
Department: Finance
Reports To: Controller
FLSA Status: Exempt

Locates and/or notifies customers with delinquent accounts and attempts to secure payment by performing the following duties. Key measures of success:
− Synthesizes complex or diverse information; Collects and researches data
− Demonstrates attention to detail, Identifying and solving problems in a timely manner

− Gather and analyze information and developing alternative solutions

  • Supervise and lead 3-5 collectors

− Mails, e-mails or faxes balance due invoices and form letters to customers to encourage payment of delinquent accounts
− Confers with customer by telephone in attempt to determine reason for overdue payments
− Consults with CFO and/or controller when customer exceeds limit to determine appropriate action after reviewing customer’s credit limit
− Notifies controller if customer fails to respond
− Records information regarding customer interaction and status of collection efforts
− Adjust weekly aging to reflect payments made
− Sends duplicates of invoice and other paperwork at customer’s request
− Completes void customer adjustments submits to team leader
− Sorts and files correspondence; organizes paperwork & customer file
− Informs research department of missing invoices and paperwork when it cannot be found
− Sends checks or cash received from customer to accounting specialist
− Locates the new address or phone number of customer by inquiring through telephone information, Internet or by contacting salesperson of the account

  • New customer setups

− High school diploma or general education degree (GED); and 3-5 years of related experience and/or training in collections and supervising.
− Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information
− Demonstrates attention to detail demonstrating accuracy and thoroughness
− Prioritizes and completes administrative tasks correctly and on time
− Knowledge of accounting software, Microsoft Excel, Word, Outlook and Internet Explorer

Physical Demands
While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Position: Collections Supervisor

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Employment Type
Full Time
Job Location
3590 W. Picacho, 88007, Las Cruces, NM, U.S.
Working Hours
Monday - Friday 8 a.m. - 5 p.m. (Since this is a Salary position, employee could work more than the desired hours.)
Base Salary
Date posted
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