Position title
Customer Service Representative
Description

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Customer Service Manager

Employee Status: Non-Exempt DOE

Mesilla Valley Transportation has immediate openings for Customer Service Representatives (CSRs). Join our expanding Team! Take your Customer Service Skills to another level in the motor carrier industry!

Summary

The Customer Service Representative is responsible for efficiently and effectively supporting our operational teams during evening hours. Key measures of success include:

  • Provide timely and courteous communication with customers
  • Be recognized by team, peers, and customers as a key supporter
  • Contribute to a positive work environment
Responsibilities

Essential Duties and Responsibilities

  • Communicates in a clear and consistent manner and with high integrity
  • Accurately enters information into company computer systems
  • Works with team members to solve problems
  • Provides accurate information to customers
  • Demonstrates high resource utilization
  • Help the company provide a high level of customer service
  • Liaison between Drivers, Customers and Management
  • Critical thinking
  • Fast-Paced Environment
Qualifications

Qualifications

  • High School Diploma or GED Required
  • Some College Preferred
  • Strong customer service skills
  • Strong communication Skills
  • Basic knowledge of motor carrier operations and geography a plus
  • Competent user of MS Office
  • Experience with AS400 a plus

Physical Demand

Remain in a seated position for an extended period of time, using hands and fingers to type, pick up papers, place phone calls. Occasional lifting (maximum 15 lbs), bending, reaching and/or kneeling. Expressing and/or exchanging ideas by means of spoken word to impart oral information to clients, coworkers, and public.

Mesilla Valley Transportation is an EOE

Position: Customer Service Representative

Thank you for submitting your application. We will contact you shortly!

job application
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Employment Type
Full Time
Industry
Transportation
Job Location
9525 Escobar Dr, 79907, El Paso, TX, USA
Working Hours
40
Date posted
05/02/2019
Valid through
09/30/2019