Position
Dispatcher
Description

Job Title: Dispatcher

Department: Operations

Reports To: Operations Manager

Employee Status: Non-Exempt

Summary

The ECT Dispatcher is responsible for assisting Operations to efficiently and effectively support drivers of our fast-paced organization. Key measures of success include:

− Strong call handling performance as measured by the Call Availability Report (CAR)

− High performance of fleets that are assigned

− Be recognized by team, peers, and drivers as a key supporter

− Demonstrate great customer service with drivers

 

Responsibilities

− Acts as an extension of Fleet Supervisor of fleets assigned

− Communicates in a clear and consistent manner and with high integrity

− Accurately enters information into company computer systems

− Escalates problems per escalations guidelines

− Works with team members to solve problems

− Provides clear work instructions to drivers

− Demonstrates high resource utilization

− Ability to successfully handle multiple priorities in a fast-paced environment

 

Qualifications

− High School Diploma or GED

− Strong customer service skills

− Proficient communicator in both English and Spanish language

− Basic knowledge of motor carrier operations and geography

− Competent user of MS Office

Physical Demand

Remain in a seated position for an extended period of time, using hands and fingers to type, pick up papers, place phone calls. Occasional lifting (maximum 15lbs), bending, reaching and/or kneeling. Expressing and/or exchanging ideas by means of spoken word to impart oral information to clients, coworkers, and public. To convey detailed spoken instructions to other workers accurately.

Position: Dispatcher

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Employment Type
Full Time
Industry
Transportation
Job Location
9525 Escobar Dr., 79907, El Paso, TX, U.S.A.
Working Hours
Weekends Friday - Monday 9 a.m. - 7 p.m.
Date posted
05/15/2019