Position title
ECT Dispatcher
Description

Job Title: Dispatcher
Department: Operations
Reports To: Operations Manager
Employee Status: Non-Exempt
Summary
The ECT Dispatcher is responsible for assisting Operations to efficiently and effectively support drivers of our fast-paced organization. Key measures of success include:
− Strong call handling performance as measured by the Call Availability Report (CAR)
− High performance of fleets that are assigned
− Be recognized by team, peers, and drivers as a key supporter
− Demonstrate great customer service with drivers

Responsibilities

− Acts as an extension of Fleet Supervisor of fleets assigned
− Communicates in a clear and consistent manner and with high integrity
− Accurately enters information into company computer systems
− Escalates problems per escalations guidelines
− Works with team members to solve problems
− Provides clear work instructions to drivers
− Demonstrates high resource utilization
− Ability to successfully handle multiple priorities in a fast-paced environment

Qualifications

− High School Diploma or GED
− Strong customer service skills
− Proficient communicator in both English and Spanish language
− Basic knowledge of motor carrier operations and geography
− Competent user of MS Office

Physical Demand
Remain in a seated position for an extended period of time, using hands and fingers to type, pick up papers, place phone calls. Occasional lifting (maximum 15lbs), bending, reaching and/or kneeling. Expressing and/or exchanging ideas by means of spoken word to impart oral information to clients, coworkers, and public. To convey detailed spoken instructions to other workers accurately.

Employment Type
Full Time
Industry
Transportation
Job Location
3750 Stewarts Ln, 37218, Nashville, TN, U.S.
Date posted
03/24/2020
Valid through
04/30/2020

Position: ECT Dispatcher

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