Position title
Extended Coverage Team Dispatcher (ECT) (Nights)
Description

Job Title: ECT Dispatcher
Department: Operations
Reports To: Operations Manager
Employee Status: Non-Exempt

Summary
The ECT Dispatcher is responsible for assisting Operations to efficiently and effectively support drivers of our fast-paced organization. Key measures of success include:
− Strong call handling performance as measured by the Call Availability Report (CAR)
− High performance of fleets that are assigned
− Be recognized by team, peers, and drivers as a key supporter
− Demonstrate great customer service with drivers

Responsibilities

− Acts as an extension of Fleet Supervisor of fleets assigned
− Communicates in a clear and consistent manner and with high integrity
− Accurately enters information into company computer systems
− Escalates problems per escalations guidelines
− Works with team members to solve problems
− Provides clear work instructions to drivers
− Demonstrates high resource utilization
− Ability to successfully handle multiple priorities in a fast-paced environment

Qualifications

− High School Diploma or GED
− Strong customer service skills
− Proficient communicator in both English and Spanish language
− Basic knowledge of motor carrier operations and geography
− Competent user of MS Office

Physical Demand
Remain in a seated position for an extended period of time, using hands and fingers to type, pick up papers, place phone calls. Occasional lifting (maximum 15lbs), bending, reaching and/or kneeling. Expressing and/or exchanging ideas by means of spoken word to impart oral information to clients, coworkers, and public. To convey detailed spoken instructions to other workers accurately.

Position: Extended Coverage Team Dispatcher (ECT) (Nights)

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job application
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Employment Type
Full Time
Industry
Transportation
Job Location
9525 Escobar Dr., 79907, El Paso, TX, TX, U.S.
Working Hours
Nights, 4 days on, 4 days off 7 p.m. - 7 a.m.
Base Salary
$ 14/hr - $ DOE; pay-for-performance incentives
Date posted
07/31/2019
Valid through
08/31/2019